Frequently Asked Questions
Everything you need to know about ordering, payment, delivery and returns before you buy.
Ordering & Payment
You can browse the whole shop without one, but you need to log in or create an account to check out. An account also lets you track your orders and save products for later.
At checkout you can pay by EFT / bank transfer, or pay in store when you collect your order. Online card payments are not available at the moment.
Place your order and choose EFT, then open the order in your account to see our banking details. Use your order number as the payment reference and send us your proof of payment. We start processing your order once your payment has been received.
Yes, if you choose Collection. In-store payment is only available for orders you collect from our store, and you pay when you pick the order up.
Yes. Enter your coupon code in the coupon section at checkout before you place your order. The discount appears in your order summary.
Delivery & Collection
Both. At checkout choose Delivery to have your order brought to you, or Collection to pick it up from our store in Johannesburg CBD.
Search for your address at checkout and we calculate the fee from the distance to our store. You see the exact amount in your order summary before you place the order, and addresses close to the store may qualify for free delivery. If your address is far from us we can still deliver: we will call you with a delivery price.
Not always. For very large or heavy items, such as industrial embroidery machines, the size and packing can change the cost, so the fee shown at checkout may not be exact. Please contact us before ordering to confirm the delivery cost for these items.
We are in the Fashion District of Johannesburg CBD, on Market Street at the corner of Nugget Street. Our trading hours and a map are on the Contact Us page, and the collection details are shown at checkout.
Log in and open your account to see all your orders. Each order shows its status as it moves from Pending Confirmation to Payment Confirmed, Processing Order, Shipped and Delivered.
Yes, from your account, as long as the order is still Pending Confirmation, Payment Confirmed or Processing. Once it has shipped it can no longer be cancelled online. If you have already paid, contact us so we can sort out your payment.
Products & Services
Every product page shows its availability: In Stock, a low-stock warning when only a few are left, or Out of Stock. Items that are out of stock cannot be added to your cart.
Use the search bar or browse by category. If you cannot find a part, or you are not sure which machine suits your work, message us on WhatsApp and our team will help you choose.
Yes. As well as selling machines, parts, tools and accessories, we repair and maintain sewing machines and offer hands-on training. Training is free whenever you buy a machine from us and covers how to use, maintain and troubleshoot it. Contact us for repair and maintenance details and pricing.
Returns & Warranty
All sales are final and we do not accept returns or exchanges, so please inspect your items when you collect or receive them. If an item arrives damaged or is not what you ordered, report it within 24 hours of delivery with photos. We will investigate and, at our discretion, offer a replacement or repair. Approved refunds are paid to the original payment method within 7 to 14 business days.
Sewing machines bought from 37 King Hope are covered by a 6-month warranty from the date of purchase. To claim, contact us with your proof of purchase and a description of the fault. The machine must be returned to us for inspection, and we will repair or replace it at our discretion. Repairs outside the warranty period are available for a fee.
Message us on WhatsApp on +27 61 529 5907, or use the Contact Us page for our phone number, email address and map.