Repairs, Maintenance & Training
We do not stop at the sale. Learn to use your machine, keep it in good shape and get it fixed when something goes wrong.
What your training covers
Our hands-on training takes you through the everyday side of owning a machine.
Using your machine
Get to know your machine so you can work with it confidently.
- What each part and control does
- Threading, winding bobbins and changing needles
- Choosing settings that suit your fabric and the job
Maintaining your machine
Simple habits that keep your machine running well for longer.
- Cleaning out lint and dust
- Oiling and lubricating where your machine needs it
- Knowing when to replace needles and other worn parts
Troubleshooting problems
Work out what is going wrong and what to do about it.
- Finding the cause of skipped stitches, thread breaks and uneven tension
- Fixes you can safely do yourself
- Knowing when a problem needs a repair
Repairs & maintenance
Help with faults, servicing and warranty claims.
Repairs
Is your machine not sewing the way it should? We repair sewing machines, whether or not they are still under warranty.
Repairs outside the warranty period are available for a fee. Contact us for details and pricing.
Routine maintenance
Regular servicing keeps a machine running smoothly and helps catch small problems before they turn into breakdowns.
Contact us for details and pricing.
Warranty repairs
Sewing machines bought from 37 King Hope are covered by a 6-month warranty from the date of purchase. Contact us with your proof of purchase and a description of the fault. The machine must be returned to us for inspection, and we will repair or replace it at our discretion.
Prefer to look after your machine yourself? Browse parts, tools and accessories
Arrange a repair or your free training
Message us on WhatsApp or use the Contact page. It helps if you can tell us:
- The make and model of your machine
- What is going wrong, or what you would like to learn
- Your proof of purchase, if your machine may still be under warranty